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Innovative Thinkers and Industry Leaders Sharing Insights and Perspectives

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Jigsaw Puzzle

Configuration Management. Who Cares?

What is the state of CMDB in your organization? CMDBs have many users from different groups all with their own needs and perspectives. The better these needs are served the higher the value of your Configuration Management process and CMDB is to your organization

Posted by: on November 24th, 2015

Hipster eyeglasses and shadow (retro tone)

A Fresh Look at Energy Security with uSeg

Need fresh eyes on security? Learn why micro-segmentation (uSeg) is the answer to today's energy security.

Posted by: on November 23rd, 2015

Digital background online protection

Thinking Security: Do I have That?

This is the 9th blog post in a series about security. This post discusses how we THINK about security, whether we’re talking about an Internet-connected toaster or a computer datacenter.

Posted by: on November 20th, 2015

magnifying glass with words best practice

Insights from the Expert: Making Service Management a Best Practice

Simply installing a new ITSM tool does not suddenly mature an organization or the processes they use. Achieving excellence in service management takes time, experience and learnings from others.

Posted by: on November 18th, 2015

Group of business people brainstorming together

Key Ingredients of Successful Partnerships – Part I

What does it take to make a successful business partnership? Partnerships are not new, some thrive and some fail. But what are those key ingredients that bring people together to embark on a business relationship and make it prosperous for both parties?

Posted by: on November 17th, 2015

Tunnel Data

Service Desk Tunnel Vision: Escaping the Numbers and Enabling the People

Toby Moore, Industry Journalist, Commenter and Speaker, and Richard Josey, ITSM Solution Architect, Service Management discuss the effects of tunnel vision on the behavior of individuals and groups and how it affects the service desk.

Posted by: on November 10th, 2015

Education concept: New Skills on digital computer screen

How Can Service Management Professionals Stay Tuned to the Market?

While the underlying technology never changes, the tools change every year. People talk about new and different things every year and unless service management professionals keep themselves up to date, they will lose their edge.

Posted by: on November 4th, 2015

BIG data

Role of Social Business in the Digital Workplace
Social Business

Although business has been operating in the digital workplace for some time, what is changing is how those tools and capabilities are made available to employees, or more accurately, how they are tailored to create the employee’s personal Digital Workspace.

Posted by: on October 28th, 2015

financial review

Service Desk Optimization for ServiceNow

Listen as Unisys Service management experts discuss with ServiceNow on their platform and how to optimize for Service Desk operations.

Posted by: on October 27th, 2015


Annual IACP Meeting and Technology‘s Impact on Law Enforcement
On Point

A unique opportunity is upon police leaders and the technology vendors that support the law enforcement community as The International Association of Chiefs of Police (IACP) conducts its annual meeting in Chicago, Oct. 25-27.

Posted by: on October 25th, 2015

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