Innovative Thinkers and Industry Leaders Sharing Insights and Perspectives
What is the state of CMDB in your organization? CMDBs have many users from different groups all with their own needs and perspectives. The better these needs are served the higher the value of your Configuration Management process and CMDB is to your organization
Posted by: VFTE Editor on November 24th, 2015
Need fresh eyes on security? Learn why micro-segmentation (uSeg) is the answer to today's energy security.
Posted by: Tom Patterson on November 23rd, 2015
This is the 9th blog post in a series about security. This post discusses how we THINK about security, whether we’re talking about an Internet-connected toaster or a computer datacenter.
Posted by: Michael Kain on November 20th, 2015
Simply installing a new ITSM tool does not suddenly mature an organization or the processes they use. Achieving excellence in service management takes time, experience and learnings from others.
Posted by: VFTE Editor on November 18th, 2015
What does it take to make a successful business partnership? Partnerships are not new, some thrive and some fail. But what are those key ingredients that bring people together to embark on a business relationship and make it prosperous for both parties?
Posted by: Linda Welch on November 17th, 2015
Toby Moore, Industry Journalist, Commenter and Speaker, and Richard Josey, ITSM Solution Architect, Service Management discuss the effects of tunnel vision on the behavior of individuals and groups and how it affects the service desk.
Posted by: VFTE Editor on November 10th, 2015
While the underlying technology never changes, the tools change every year. People talk about new and different things every year and unless service management professionals keep themselves up to date, they will lose their edge.
Posted by: VFTE Editor on November 4th, 2015
Although business has been operating in the digital workplace for some time, what is changing is how those tools and capabilities are made available to employees, or more accurately, how they are tailored to create the employee’s personal Digital Workspace.
Posted by: John Knab on October 28th, 2015
Listen as Unisys Service management experts discuss with ServiceNow on their platform and how to optimize for Service Desk operations.
Posted by: VFTE Editor on October 27th, 2015
A unique opportunity is upon police leaders and the technology vendors that support the law enforcement community as The International Association of Chiefs of Police (IACP) conducts its annual meeting in Chicago, Oct. 25-27.
Posted by: Patrick Doyle on October 25th, 2015