Windows 10 – another technology update nobody really needs, or a definitive step into the digital workspace? With 75 million consumer devices having upgraded within the first 4 weeks of general availability, Windows 10 is becoming an increasingly viable platform to use within the enterprise.
The widespread trend toward mobility continues to increase. A recent Intel/V3 Mobility study revealed over 63% of users no longer have a traditional fixed office location and nearly 43% of users work remotely (or at home) 2 or more days per week. Remote working creates its own conflicts as users face delays in connectivity and challenges with access to corporate content and applications. Is it all about to change with Windows 10? With improved security, device diversity and touch-enabled user interface, Windows 10 is the first truly ‘mobile’ operating system that transcends desktop, tablet and smartphone. Therefore, it plays an important part in any enterprise digital workspace strategy.
Unisys believes that starting with People, rather than Technology, provides an opportunity to deliver significant value to the Enterprise through increased productivity or enhanced user experience. In order to remain an enabler of people and business, IT has to balance the restrictive standardization of a ‘one size fits all’ vs. the high cost of unlimited customization.
This balance can be best achieved by IT working with the business to analyze the answer to three very simple questions asked of end users:
With the answer to these questions, Unisys helps clients identify the core personas in their organization and then define optimal end point solutions to support their business goals and objectives.
Windows 10 provides IT with more options to deliver critical services and data to end users through various form factors: desktop, tablet or smartphone. Not everyone has the same needs. So, it is important to correctly match the device type, applications, services, SLAs and support model to the needs of the users.
Personalized services via personas are not going to happen overnight. Financial constraints often make it difficult to design, develop and deploy a new solution for everyone. By focusing on those personas that will deliver the best business benefit, clients can realize improved performance and higher end user satisfaction. Focusing on providing the right tools, access and support for each user situation gives users confidence that they are able to deliver their objectives in a consistent and timely manner.
Unisys recommends clients develop a Windows 10 roadmap for each persona and gradually work toward an enterprise solution as key benefits are identified. Deciding the applications, tools and support to achieve a successful Windows 10 deployment will depend on the specific personas in each enterprise. Unisys suggests assessing your people and the environment(s) they work in to help you define and implement the most effective persona-based Windows 10 strategy.
For more information about Unisys, its offerings and information on Unisys Personas Advisory Services.