You’re planning to migrate to Microsoft Office 365. You’ve examined the technology, mapped out a plan, and are ready to execute. What could possibly go wrong? Forgetting your end users – that’s what could (and often does) go wrong.
Take a look at five of the biggest mistakes companies make when migrating to Office 365:
1. Neglect answering the questions that people care about most.
Any announcement of change generates a raft of questions: “Why are you doing this to us? What are we going to gain? What are the goals? What’s in it for me?” Strategic communications must be designed to answer all these questions in a way that gains alignment and creates enthusiasm for the change. While some people will still resist change, the majority of workers will respond positively to transparent communications that lay out the facts clearly.
2. Communicate important information one time only.
It is impossible to overcommunicate to end-users regarding how the deployment will take place. People will miss some communications and ignore others. They will forget what they read previously. They will put off necessary tasks until the last minute. So, in the weeks preceding the migration, keep sending out information about training opportunities, pre-migration tasks and available resources.
3. Assume that everyone will know how to work Office 365.
Wrong. Provide training weeks before the migration, with ongoing access to training after the go-live date. You may choose to offer training in a variety of ways, including self-paced online training that is available 24/7, communal training via a service such as Skype, and in-person training sessions.
4. Migrate everyone on the same day.
This is a recipe for end-user disaster. Instead, migrate people in three general waves, refining the process through the first two waves to ensure a trouble-free third wave.
5. Be hard to reach on the day of migration and impossible to reach the day after.
It doesn’t matter how much great work you have done pre-migration: people will need help the day of migration and for many days after that. You should fully staff your help desk have an online resource center available with FAQs and video tutorials so that people can search for the answers they need.
Those are the primary end-user-related mistakes that can derail your migration. To find out more about how to engage your workers the right way before, during and after migration, look for our upcoming white paper, “Migrating to Office 365? Here’s How to Create an Exceptional End-User Experience” on our Office 365 Planning and Migration Services offering page on www.unisys.com.