As we identified in our earlier blog, “4 Ways to Ensure that Your Windows 10 Migration Goes Bad”, your goal is to successfully migrate to Microsoft Windows 10. You know the benefits (and they are myriad and wide-reaching!) and you are just itching to hit “Go.” But before you push that button, you need to know more about your migration options and how involving the end user may save you money and empower them in the process.
Windows 10 gives the enterprise new and improved methods of upgrading from previous versions of Windows, which not only can simplify the upgrade process, but also can greatly reduce your costs. As indicated in our previous blogs, an assessment of your foundational assets is critical to your success in a Windows 10 migration. When helping our clients move to Windows 10, we have found that a successful migration is composed of four main stages:
Let’s take a look at each of those stages, and while we are at it, we will share some of our ‘secret sauce’ – how we use specialized tools to improve automation, enable end-user self-service, and implement workflows:
End-user communication is critical to the success of your project. In the past, this could be time consuming for a Communications or Project Manager to coordinate. Here are the keys to success in our process:
Traditionally, scheduling a Windows migration meant having a Project Manager or multiple site Project Managers managing resource engineers’ schedules and site migration spreadsheets, notifying end users of when they were on the schedule, sending out appointments, rescheduling for those who missed their appointments, etc. Site Migration Schedules might be rolled up to regional spreadsheets and regional spreadsheets might be rolled up to a global spreadsheet for reporting purposes.
Unisys does away with the Excel spreadsheet and manages the schedule through its custom Windows 10 Migration Portal. This single portal manages the entire organization’s migration. More importantly, it opens the possibility of allowing the end user to schedule their own migration. After making a site or location Windows 10 ready, the Project Manager or Site Project Manager can enable your end users to begin scheduling themselves for Windows 10, depending on their persona. In addition, they can set daily, weekly or monthly limits on the number of devices that can be migrated to ensure that client services is prepared to support the migration.
While in some cases a Windows 10 migration can be handled with a “one size fits all” approach, most businesses benefit from taking personas into consideration. For example:
The last thing you want is to have your executive team or high performers stymied, frustrated, and angry because a Windows 10 migration is interfering with critical activities.
4. Follow Up
Another way to have a successful Windows 10 migration project is to constantly improve on the process. The best way to go about this is to gather feedback from the end-users. After the migration is completed, an automated message can be sent asking for feedback on the overall experience, including the specifics about their migration. While you want to be sure that the individual has everything that they need to be as productive as they were prior to the migration, you want their feedback to improve the overall process for the people that will be migrated in the future. The automated feedback survey gives you the chance to look at this as a continuous improvement opportunity.
What differentiates Unisys’ Windows 10 migration process is the use of automation and end-user engagement to help drive down an organization’s costs and reduce down time. Of course, not every organization can enable all these capabilities, because their current technology state may vary, but every organization can enable the core capabilities of automated communications, end-user scheduling and follow up. Contact Unisys to learn more.