Innovation, developing and supporting new services, reducing outages. Today’s service management professionals face these challenges and the requirements they bring every day. And with great responsibility comes the need for great power. The Power of ITSM.
One question commonly asked is “How do you instill a culture of proactive behaviors and new thinking within my organization?” Andrew Harsch offers a new way of thinking to create a "service oriented" enterprise.
The true essence of major incident management lies in not only in quick and efficient resolution of major incidents, but also in creating and delivering value within the team and outside it. In this webcast Richard Josey discusses the operational and psychological dimensions of major incident management and highlights the key areas that organizations need to work on to ensure that they have efficient mechanisms in place to tackle major incidents.
It’s becoming harder and harder to cut corners in your standard IT enterprise. But a careful application of these five principles could help you gain efficiencies that pay-off in the short and long run.