Posts tagged for “Service Strategy”


The Discipline of Major Incident Management

October 31st, 2014

The true essence of major incident management lies in not only in quick and efficient resolution of major incidents, but also in creating and delivering value within the team and outside it. In this webcast Richard Josey discusses the operational and psychological dimensions of major incident management and highlights the key areas that organizations need to work on to ensure that they have efficient mechanisms in place to tackle major incidents.

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