One of the biggest concerns for airlines hoping to gain a competitive advantage is how to create a distinctive passenger experience. Ambitious airlines analyze every scrap of data they can unearth about their customers to create remarkable, personalized experiences at every customer touch point. Yet one of biggest, and often neglected, contributors to passenger experience is employee experience.
Streamlined processes, lower airport congestion and a better passenger experience-these are the key drives of off-airport processing. Thanks to technology, the possibilities are many, as highlighted in this blog.