Posts tagged for “digital worker”

DW Deep Dive

09 – How AI Makes Working From Home Easier

May 21st, 2020

Working from home for the first time can be a scary experience. How do I get connected? Where do I get help? In my first video podcast, Kevin Turner shows us how Artificial Intelligence can help serve as a trusted advisor to make working from home more enjoyable and productive.

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DW Deep Dive

06-The Human Side of Working From Home

April 29th, 2020

Enterprises in every part of the world are figuring out the technology required to enable employees to work from home. But have we overlooked the human side of working from home? In part 3 of this series on remote work, Mat Newfield shares with Weston Morris five human factors that are important to consider when enabling a work from home program. In focusing our energy in getting our technology secure, have we overlooked the need to help the human to be secure?

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Workspace

The Digital Workplace – You’ve got One. Now Fix it.

July 11th, 2019

By definition, Digital Workers are likely nowhere near a support center when things go wrong with their shiny new Digital Workplace. This means that we need to provide a variety of support channel and let the employee choose which makes the most sense based on where they are, when they are, and what device they are using at the time. We also need to make it easy for the employee to switch between channels without having to answer the same mind-numbing questions over and over again.

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Workspace

If You Build a Digital Workplace, Will They Come?

June 19th, 2019

When you think about the “Digital Worker” in these terms, it is pretty easy to see what needs to be part of the “Digital Workplace”: cloud, mobile, analytics, AI, collaboration, etc. You might say this is the easy part. What is more difficult is making sure that each aspect of the digital workplace contributes in some way to the business.

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