It is almost too easy to find studies showing that a great Employee Experience (EX) leads to a great Customer Experience (CX). It is much harder to, first, deliver a great work experience to your employees, and secondly, deliver a consistently great experience to your customers. In this episode, the author of 4 books on customer experience and host of The Agile World podcast, Greg Kihlström, shares practical tips from the 180 experts whom he’s interviewed in his podcast. For our interview, Greg has narrowed down that list of 180 experts to the four best stories that can help us quickly refine our customer experience strategy today:
Once you’ve listened to the podcast, you will no doubt want to find out more about improving your customer’s experience. You can find Greg’s books and full podcast episodes at theagile.world. You may find it helpful spending a few minutes perusing www.unisys.com/digitalworkplace to see the latest innovations in the use of AI, automation and merged reality. I assure you; it is time well spent.