25 – Do You Want Great XLAs? Avoid These 6 Anti-Patterns

Digital Workplace Deep Dive1 minute readAug 10th, 2021

Are you considering rolling out an experience management program that uses XLAs to measure the happiness and productivity of your workers as they return to work? Wouldn’t it be great to learn from the mistakes of others and avoid their headaches? In this podcast, Neil Keating, co-founder and Chief Experience Officer of Bright Horse, shares six ‘anti-patterns’ that have delayed successful rollouts of XLAs. Better yet, he reveals how to avoid these pitfalls. As you listen to Neil, ask yourself if you recognize any of these in your organization?

  • Knee-Jerk Reaction
  • Squeaky Wheel Syndrome
  • Reinventing the Square Wheel
  • Golden Hammer
  • Scope Creep
  • Management by Committee

To learn more about the successful rollout of a successful experience management program that may include XLAs, please check out more of Neil’s suggestions at https://www.brighthorse.co.uk

For more information on digital workplace transformation, visit www.unisys.com/digitalworkplace

Tags-   AntiPatterns BackToWork DigitalWorkplace DigitalWorkplaceTransformation Experience ExperienceManagement ITIL LessonsLearned Process ReturnToWork XLA

About The Author

Weston Morris

Weston Morris leads the Unisys Digital Workplace Solutions Strategy Think Tank. He is also the creator and host of the Digital Workplace Deep Dive podcast and is a contributing host for the XLA.TV series.