Did you have everything you needed the moment you stepped into the office? Onboarding is hard. Automating it is even harder. What about automating the offboarding process? Now, pick 20-30 tasks you do regularly and think about automating those. In this episode, Paer Johansson shares the insightful best practices that he has collected while using design thinking to automate business and IT processes for scores of enterprises. He also gives some guidance on what makes a process a good candidate for automation, when you should not automate something, and lastly, he shares his vision on the next wave of innovation in automation. I hope you enjoy listening to Paer as much as I did in recording this session with him.
Paer is Director of IT Management Platforms in EMEA. He is responsible for innovation, operation, and integration of ITSM solutions in EMEA for Unisys Digital Workplace Services.
Link to Digital Workplace Home Page https://www.unisys.com/digitalworkplace
Link to Paer’s list of 3 service management automation pitfalls https://www.linkedin.com/pulse/servicenow-implementations-3-common-pitfalls-paer-johansson-mba/