03 – Stop Repeating Yourself – with the Cloud Contact Center

February 13th, 2020DWS Deep Dive


One of the most annoying things about interacting with the help desk is when you have to repeat answers to the same questions over and over again as you move from chat to a live agent to an escalation. Catalina Villegas, Global Lead for Service Desk Automation, explains how a Cloud Contact Center can eliminate this annoying problem. She also explains how using this technology correctly can also improve performance and quality of the service desk behind the scenes.



ABOUT THE AUTHOR

Weston Morris

Weston Morris leads the architecture for Unisys End User Services. He has more than 25 years of systems analysis, design, integration, and software development experience.