Artificial intelligence (AI) has come into its own within the last decade fueled by unprecedented computing power and massive data analytics capabilities. I recently represented Unisys to the Artificial Intelligence and Global Security Summit hosted by Center for a New American Security with a keynote by Eric Schmidt, Executive Chairman of Alphabet Inc. As an applied leader in advanced analytics and machine learning, I’d like to share the following point of view and ask that you share with us what you are doing to intelligently harness the power of AI.
First, let me give you some context on the state of AI and how we are leveraging the technology at Unisys for our clients today.
At Unisys, we have been actively adopting and developing AI solutions to improve the efficiency and quality of the IT services we deliver. For example, Unisys implemented AI-enabled machine agents for providing service desk support for our clients. The machine agent can have intelligent conversations with users, guide users to knowledge and information, automate service ticket creation, and perform autonomous incident resolution and service request fulfillment. The machine agent learns from each interaction and from human agents, adding to its own intelligence to become even more effective as time goes on. We provide this on one of the largest help desks we support for the U.S. Army and its 1.4 billion users.
Intelligent Conversation Interfaces or chatbots have been one of the fastest growing and key game changers in client interaction and personalization. Unisys has developed AI-based intelligent chatbots which replace human processes and also provide a cognitive interface to clients for a more personalized experience. In addition, Unisys has developed bots, which can integrate with core banking platforms for retail banking transactions, ticket booking and information bots for travel and transport, information bots for retail SKUs, bots for mortgage and credit eligibility and many more use cases.
Unisys also offers AI solutions for autonomous infrastructure and application service management. Our solutions automatically study all elements and their interactions in a computing environment, including servers, virtual machines, containers, storage, cloud, databases, applications and network. Our AI solutions can then function as an expert system to guide human technicians in root cause analysis and event analysis, automate issue resolution, and autonomously manage IT processes and operations. It therefore reduces the need for multiple systems engineers to manage a complex IT infrastructure environment.
In the area of biometrics, Unisys is applying AI in facial recognition and behavioral biometrics. The AI solution allows us to achieve substantial improvement in the speed and precision of pattern-matching identification. It offers a crucial ability for law enforcement to be faster and more efficient. Unisys has developed comprehensive automated check-in, traffic analytics and security solutions for major airports, using biometrics-based unique passenger identification and authentication. We do this to support the Customs and Border Protection agency today, effectively using biometrics and AI to safely and securely process millions of passengers, vehicles and cargo at every U.S. border checkpoint each day as they pass – in and out of our nation.
Cybersecurity is, of course, a major emphasis within Unisys’ AI repertoire. We have been working with a number of industry partners to develop AI-based cybersecurity solutions ranging from zero-day malware detection to security operation automation. By applying advanced AI algorithms and machine learning capabilities, we can identify suspicious activities that take place on the network, detect security threats, and activate auto-defense and auto-healing. We offer a multi-pronged security approach solution in Unisys Stealth® software that zeros in on identity management and biometrics data analytics.
From a technology perspective, the advance of AI technology continues to accelerate at an extraordinary speed. Data, algorithms and computing power are the three key pillars for AI. Rapidly growing computing power and its wide availability through cloud computing platforms are key enablers for the development of AI technologies. As the next-generation quantum computers offer the potential to provide computing power at millions of times the speed of conventional computers, the impact on AI would be mindboggling. We would move from artificial intelligence to “artificial superintelligence.”
There are many ways AI will impact people’s practical lives. Autonomous cars will be commercially available and permitted to run on streets and highways within a few years. They will no longer be the motor vehicles we have been used to, but “moving computers” and “intelligent robots.” Larry Summers, the former director of the National Economic Council under the Obama administration, predicted that a third of people’s jobs will be replaced by AI before the end of 2050.
AI is becoming a key factor that shapes the business and government competition landscape and promises to enhance people’s lives in the future, which is our goal at Unisys. According to Gartner, “by 2019, artificial intelligence platform services will cannibalize revenues for 30 percent of market-leading companies.” Reported in Gartner’s smart machine research, over 30 percent of global CIOs consider that self-learning automation technology will be a “top five” investment priority by 2020.
AI will drive major change in how business operates in the future – across all industries. How are you leveraging AI to excel? Reach out to me directly at firstname.lastname@example.org to share how we can collaborate to explore the future of AI together. Positioned at the forefront of AI, we’d love to partner with you to secure your tomorrow.