Your Organization’s Evolution and Survival in the Modern Digital Age

October 24th, 2016ITSM

In the Stone Age, cavemen used inherent information that was passed down for generations to help them survive day-to-day. Whether it was about hunting or shelter, it was vital to their existence and the livelihood of their families.

Fast forward to the new millennium. Accurate information is once again vital to our existence – our digital existence. A little more than 15 years ago, organizations around the world expended billions of dollars and hundreds of thousands of resource hours on Y2K to correct a date configuration. The more difficult work, however, was for those assessing the risks of Y2K changes. They needed to understand what systems might be impacted if something went wrong or if the change were not performed, and when it could be executed. It was really all about the relationships between accurate and well-designed data with the services/systems that were using it.

Organizations make decisions every day. Those decisions are based on the data they have on hand. If the data is accurate, easily accessible and indicative of the services and systems they support, their decisions will be easier and less likely to negatively impact the organization.

If however, the data is incomplete, inaccurate, or provides no insight into the possible ramifications of various actions, you are faced with a far more difficult situation. By leveraging data whose accuracy and quality you aren’t completely sure of, you will be less likely to guarantee a positive business outcome.

There is no industry, organization or individual that is not at the mercy of digital information – whether you are a manufacturing company, financial services provider or automobile mechanic.

The days of the mechanic repairing your car just using simple tools like wrenches and a screwdriver are long gone. Now they’re called automotive technicians rather than mechanics and they use diagnostic apparatus costing hundreds of thousands of dollars to read the many on-board computers which track hundreds if not thousands of metrics detailing your every action in the vehicle. The result is a printout listing all the components that need to be replaced. Like it or not, every industry, every product and every service is heavily dependent on their digital representation, and that needs to be managed.

Organizations cannot operate without managing their digital data – their digital assets. More important than the data on its own is the correlation between the data and the business capabilities or services that it enables. This is where Configuration Management governance built upon the Configuration Management Database (CMDB) comes into play. A high quality CMDB and the governance supporting it are foundational to organizations that want to operate efficiently and effectively.

The modern digital age is one where successful organizations recognize the importance of clean, well-organized and service-oriented data. This data is the foundation on which successful organizations are built, because every decision they make is based on it. If that data is incomplete or inaccurate, the organization may not survive.

Today, more than ever, organizations need data that provides insight into how the assets within it are contributing to the business outcomes they are delivering. Moving forward, the data must also be the enablement vehicle for the organization, helping it to develop products and services that are competitive differentiators.

Cavemen survived the Stone Age by carefully utilizing the crude data they had available to them. The beginning of the Industrial Revolution ushered in massive environmental disruption to ultimately bring about the new age. Since the start of the new millennium and the internet age, the amount of data we have amassed has exploded. Have we once again arrived at another one of these disruptions?

  • Will your organization be prepared with accurate and well-designed data?
  • Are you making sure that the CMDB has the necessary relationships defined and maintained between the systems and services that are using it?

The evolution and survival of your organization in the modern digital age depend on it.

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