Winning with Mobility

February 27th, 2015ITSM

The employee who walked in at nine, worked diligently on his desktop till five, communicated with his peers face-to-face, and forgot all about work once he reached home almost sounds like a figment of someone’s imagination or the plot of a TV show.

Organizations have become truly global, 24/7 operations. Time zones are merging, teams are seldom, if ever, based in the same location. Employees themselves are spending more time away from their offices, thanks to the nature of work today.  And support teams as well as IT management need to adjust to these new realities, in how they plan, support and managed the various aspects of mobility.

What is Holding You Back From Realizing the Potential of Mobility?

BYOD is no longer a novelty. Organizations are busy drafting policies around accessing and sharing corporate data on mobile devices. ‘Mobile-enabled’ is a part of workplace lingo. Tech-perks are finding increasing number of mentions in HR discussions.  Review any IT survey and mobility is always among the top three priorities for IT leaders. The writing on the wall is clear, mobility is here to stay. So why is mobility still causing your IT department headaches?

We recently covered this topic in an article about the implications of mobility on IT Service Management and how to manage these effectively entitled “Mobile Benefits and Burdens” by Paul Gleeson and Darren McGrath in the February issue of the Mobility Magazine , a journal devoted to issues affecting the mobile workforce and professionals who support it.

The key concerns that are holding back your IT team around mobility are:

Privacy and Security of Corporate Data

With more and more employees accessing corporate data and systems remotely, using their mobile devices, the privacy and security of corporate data is at risk. Consider the case of a lost device, or worse still, a device stolen by someone with malicious intent. The consequences are scary enough to deter any mobility enthusiast.

Prohibitive Costs

Mobile devices are not cheap by any standard. Nor are the costs that accompany usage of such devices in the workplace. Be it the cost of purchasing these devices, partially or fully reimbursing employees for their data plans, or  new skills training for the IT team to address the varied requirements of the mobile workforce, the financial implications are definitely not something which can be overlooked.

Changing Service Desk Requirements

Your already over-taxed service desk has to deal with a wide gamut of service requests once mobile devices come into the picture.  New and unique operating systems, features and functionality of each device, the number and variety of these devices just keeps growing. So how does IT cope with this in terms of capability and capacity? And with personal devices making their entry into the workplace, IT also needs to define its scope and responsibility. How do you do this effectively?


All this can make mobility a fairly unattractive proposition for your IT department. However, you must move forward.  So how do you overcome these hurdles?

What Next?

Thankfully, technology steps up to solve many of the challenges it creates. Versatile mobile security solutions help counter the many security threats. Costs, although unavoidable, are balanced to a large extent by the payoffs-happy and productive employees. Self-help reduces the burden on the IT service desk and data capture and analysis can help make things easier for your service desk.

So, are we saying that mobility is a no-risk-only-returns investment? Not exactly. We do understand that mobility is a different ball game-one with a new set of rules, necessitating new investments, varied competencies and many process changes.  We are aware of the potential risks and pitfalls.

We also realize that mobility is no longer a matter a choice, it is a requirement. Mobile success goes a long way in empowering an enterprise and its workforce in the digital age. And with the right guidance and tools, organizations can play and win the mobility game. To see more about the potential of the future with mobility, check out of whitepaper; From Mobile Void to Mobile Enterprise.

The Unisys Mobility offering can assist you from an initial mobility assessment to help you decide and plan which areas to mobilize.  Then we can help you to begin to mobilize applications, implement a BYOD or company issued mobility program for employees.

Mobility is not beyond reach.  With the right mix of technology, experience and partner, the benefits are just around the corner.

Tags-   Applied Service Management Digital Service Management ITSM Mobile Device Management Mobility Service management