The 2015 Technology Trends Hotlist

January 9th, 2015ITSM

“Seems to me now
That the dreams we had before
Are all dead, nothing more
Than confetti on the floor
It’s the end of a decade
In another ten years’ time
Who can say what we’ll find
What lies waiting down the line”

Well, maybe it’s not the end of a decade but these lines from the hit single “Happy New Year” by ABBA ring so true, given the pace at which the technology is evolving. Social media, cloud computing, big data, mobility, and smart devices are transforming the manner in which information and technology are being delivered and consumed. The good news is that you,the user, are the king. End user experience is the catalyst behind a whole gamut of technology trends which come together to redefine the topography of enterprise IT. So, what exactly are the key trends to watch out for in 2015? We at Unisys have our ears to the ground and here is what we are hearing:

  • Customer Experience is Shaping Enterprise IT. And we are referring to both your internal users and customers. The speed, flexibility and ease of use that they experience with technology in their personal space are just what they have come to expect from enterprise IT. And when your organization fails to deliver, the consequences are customer defection and shadow IT. Smart, real-time, relevant and personal – these are the keywords that define modern mission critical. And you either gear up or lose out-the choice is yours.
  • Mobile is the New Normal: In the age of BYOD, mobile devices are the primary and preferred instrument of work for most business users.  The traditional PC is losing its relevance and so are antique IT support systems and services pivoted on employees who work out of an office. The IT support center of tomorrow needs to partner with a burgeoning group of remote and mobile users, accessing corporate systems from anytime, anywhere. Mobile is no longer an exception, but the norm.
  • A Walk in the Clouds: In the rapidly evolving cloud market, organizations can choose from multiple ways of deploying and operating cloud-based solutions. And they are. To meet the demands and expectations of the new breed of consumers. To bring new business and IT support models to life faster. And to reduce cost, boost competitiveness and improve efficiency. Hybrid cloud is what is trending these days in this space. By delivering the scalability and cost-effectiveness of a public cloud without putting mission-critical applications and data at risk, it really is the best of both worlds.
  • From Insight to Foresight: Internet of Things ensures that we live in a hyperconnected world. What we do with these inputs is what will make 2015 different, especially in the enterprise IT landscape. New tools have made it possible to gather, display and analyze data more effectively. Organizations are consequently using the data to drive proactive measures that ensure that your IT factory operates in top gear. True analytics is what we are talking about-predictive analytics, real-time service monitoring, and the works. The journey from insight to foresight promises to be an exciting one.
  • There’s No Business like Digital Business: People, business and things are converging in ways like never before, blurring the lines between the digital and physical worlds. Digital business is what’s taken shape. And the consequences- discontinuous opportunities driving accelerated pace of innovation and evolution of new business models. At the end of a day, however, digital business is all about people and empowering them to do what they want to do.Didn’t we just say that the user is the king?
  • Bimodal: The New Face of Enterprise IT: To survive in the digital economy, an organization needs the stability and assurance of traditional IT as well as the speed and agility of a digital startup-the proverbial Catch 22 situation! Thankfully, the solution is not far and it is called bimodal IT. To put it simply, bimodal IT implies IT which operates in two modes: Mode 1  preserves the legacy operational schemes and technologies and keeps the lights on, Mode 2 promotes agility and innovation and allows the organization to catch up with the demands of digital business. Bimodal is IT’s reply to digital business and DevOps and a fitting one at that!

Now that we have summed up the key trends, the next question is how do they impact your existing business processes and technology infrastructure. How does IT service management evolve to support these changes? And how do you as an organization make the most of the opportunities that the new ‘techonomy’ presents. Keep watching this space for more. For now, new year wishes from Unisys!

Tags-   Analytics Cloud ITSM Mobility Social