In Support of Digital IT Operations

December 8th, 2015ITSM

Organizations are scrambling to cross the digital divide and become digital in the truest sense. The challenges they face in this process are many. The pace of change is faster than most companies can adjust their plans, investments and training.

The digital divide is widening in terms of a market incumbent’s people, process and technology compared to new entrants. Discrete, incremental changes are creating lack of visibility, cohesion, automation, exposed end points and increased points of failure. And while organizations must rapidly and continuously introduce new services, traditional measures of IT performance like uptime and performance while still relevant, the metrics have changed. Slow is the new downtime, a second is the new hour and a release per day vs per year is the new normal

For a 24/7 global business, if “slow is the new downtime, how do you rapidly introduce new services ,monitor the performance of the services, the underlying systems and make adjustments to improve performance, while also, without disrupting the user experience?

Join Unisys experts Andrew Harsch, Global Director, Unisys Service Management as he discusses these “changes” occurring in IT operations and some of the solutions and approaches that are available to you in order to stay competitive and maintain a sharp focus on both the needs of the business, while maintaining an engaged end user. He is joined by Brad Seller, Solution Consultant from the Unisys Service Management Advisory and Consulting Group, and Bob West, Vice President, Unisys Application Services as they touch upon relevant themes such as Change Management and DevOps in a new digital world, during this webinar, aptly titled “In Support of Digital IT Operations.”

Tags-   Applied Service Management Digital Service Management Digital Strategy ITSM Service management