Enterprise Service Management meets Digital
As organizations rush to digital they are experiencing issues as their legacy systems struggle to keep pace with the changes and new requirements from both the business and end-user consumers.
One of these areas is traditional ITSM, which has now evolved from the back room of IT and the help desk to become a more strategic broker of all services.
As IT leaders look to the future, they must begin to modernize ITSM – and for those who have begun the journey there is still more work to be done.
Joining us today on Views from the Edge Podcast to talk about this new focus on Digital Service Management and how it is changing the nature of enterprise services is Kathy Shedron, ServiceNow Program Lead with the Service Management Practice at Unisys.