End User Bill of Rights: What Your Users Really Want from Enterprise Mobility

July 31st, 2015ITSM

Your organization has embraced mobility. Great! But does that guarantee the many returns that the whole world seems to be harping about? Not necessarily. It all depends on how effectively you have implemented mobility in your organization, how efficient you are in countering the many challenges that come with it and consequently, how empowered your end users are to better manage their work responsibilities. The key word here is end user empowerment and not mobility. What are your end users’ expectations from mobility? What is it that they want to achieve? How do they want to be able to get there? What are the roadblocks that dampen their pace? And how can you help them realize their vision without being hampered by technology. That is the real essence of mobility and that is what will accelerate your organization to a brighter future. Quoting a line from Bill Gates that reflects these thoughts, “As we look ahead into the next century, leaders will be those who empower others”.

The Ground Rules of Mobile Empowerment

What are some of the basic principles which should govern your mobility initiatives? Here are six:

  1. Unrestricted access to information: If mobility does not provide anytime, anywhere access to corporate data, it defeats its very purpose. Greater the number of barriers you create, the more frustrated your end user.
  2. Simplified user experience: Complicated is not a synonym for powerful when it comes to mobility and mobile apps. Be it data access, collaboration, content management or search-simple and flexible solutions are what any user wants.
  3. Platform independence: Freedom to choose is a given. Your users need easy access to corporate information and ability to work with it any way they want to, irrespective of their chosen platform.
  4. Transparency: Your mobile strategy must offer clear visibility into how content and resources are managed and accessed in the organization. Centralized security, password management, auditing and reporting are vital to this.
  5. Effective IT Support: With mobility, your IT administrators have to tackle a unique challenge: that of accounting for, managing and securing a wide array of endpoints or devices, many of which they don’t even connect with physically. That however does nothing to bring down the expectations of your users from IT support. They will settle for nothing but the best.
  6. Increased security: Workforce mobility is a great asset to the organization. Nevertheless, it leaves the organization susceptible to security breaches and violations. Corporate data and assets need to be secured from unauthorized access. Period. What Your End Users Want

Coming back to the beginning of this post, the real essence of mobility is empowering your end users. The journey begins with understanding what they really want. We’ve made this part a little simple for you by capturing these in an eBook titled The End User Bill of Rights; of the user, by the user, for the user.  Check it out for some great insights on what your end users demand from your mobility program.

Tags-   Digital Business Digital Service Management ITSM Mobility Service management