Digital Service Management 2016: The Year of Transformation

March 2nd, 2016ITSM


In part three of our “Digital Ready” series, we discuss the trends we are seeing in the marketplace and the strategic changes needed to create a Digital Service Organization that is ready to compete in this new environment.

During our session we review the results from our recent Digital Readiness Survey and discuss the implications for 2016. We will also discuss how, if, and where the SMAC stack is relevant and what are the essential Digital Service Management systems that are needed to excel in the new world of digital.

And we close by previewing the Unisys People Computing Productivity Index which allows you to benchmark yourself in 4 key areas to understand where you are today in providing support in the new Digital Generation Era and the people who make it go. Click here to listen to this on demand webinar.


Tags-   Applied Service Management Digital Business Digital Service Management IT Operations ITOM ITSM