What is the definition of business value to you? From a company perspective, management typically will look at the business as a whole including the results of all ways the company is driving the health and well-being of an organization from profit, shareholder value, management, employees, etc. But if you just look at the business value that IT can provide, it can be more challenging. There are various ways that a CIO could increase the value of IT including improving cost measurements, better collaboration with other business units, increased efficiency and ensuring they are supporting the overall goals of the company through their initiatives. But without improved reporting and metrics that demonstrate and provide a clear understanding of what IT is accomplishing, it can be hard to improve the perception of IT’s value. IT needs to manage and show relevancy and innovation in this new business landscape.
With this call to arms comes a mountain of expectations, including the delivery of real business outcomes and the support of modern mission critical functions. Now that IT is in the big leagues of business, IT leaders must think differently about how to run their organization. “It’s no longer about managing a patchwork of applications, tools, infrastructure elements, and network components. To support the business fully, IT must deliver services to customers, employees, and stakeholders,” says Paul Gleeson, Global VP Edge Services and Client Experience at Unisys.
IT organizations need to leverage current tools and expertise while looking at where new investments should be made to ensure global consistency of processes, services and metrics that can be aggregated into a service management framework providing access to on demand services tailored to the unique needs of their business users. “IT organizations that fail to deliver services to the business will see those groups quickly seek out other solutions on their own from other providers that will fall out of IT’s control,” notes Gleeson.
Today’s Applied Service Management is achieved through the rigor of process management, Lean Six Sigma, combined with data analysis to respond quickly to business needs It is both people and data focused providing persona based interfaces that provide a consolidated view of IT and the health of the enterprise reflecting the custom information that person’s role requires. “A comprehensive, standards based Service Management solution enables IT organizations to focus on making employee more productive by better connecting IT services to related business processes,” says Gleeson.
Unisys has built a reputation helping leading IT organizations establish a service-minded approach to IT operations. Stepping up to the challenge of delivering business outcomes requires an intelligent approach. Through Unisys Service Management and automation, we assist enterprises in achieving the promise of business service management through a combination of technology modernization via services, organizational change management and process optimization. The offering can also be delivered via an as-a-service model, using prebuilt modules, advanced analytics tools and proven methodologies that enable clients to achieve better business results by proactively managing both services and the underlying IT infrastructure, rather than simply reacting to service events.
For additional information and insight on how you can tap into your business value hidden in your IT environment with Service Management solutions watch the Applied Innovation Webinar on demand with Paul Gleeson, Global VP Edge Services and Client Experience, Unisys and featured speaker, Eveline Oehrlich of Forrester Research.
You’re encouraged to comment on this blog or ask questions and get additional information on Unisys Service Management capabilities by emailing us at AIWebinars@unisys.com.