With most organizations now several years into their digital transformation journeys, many are looking to measure progress, gauge maturity, and benchmark against peers in their industry. The key questions are how to assess this maturity, what are the key pillars and elements of maturity, and which capabilities are new and different compared to business as usual.
Since digital transformation is a broad subject that requires competency across strategy and vision, people and culture, process and governance, and technology and capabilities, any maturity model needs to include the perennial capabilities and skills that are required for business success (e.g. investment, leadership, culture, change management and governance), as well as a strategic set of new capabilities.
Key Pillars of Digital Transformation (Source: “Mastering Digital Business”, BCS, 2017)
In studying world-class organizations in my recent book, Mastering Digital Business, I found that many of these organizations shared a common “DNA” with regard to how they achieved industry-leading business and financial performance.
Their DNA commonly included three or more of the following capabilities:
These organizations tapped into the power of technology combinations, the business model benefits of digital platforms, the agility of digital assembly lines, and the speed and scale of execution that can be achieved through leading practices in innovation. (You can find out more about this in my recent article for Disruption Magazine entitled “4 strategic themes for leading digital disruption”).
Digital transformation is clearly a journey, not a destination, so even once you reach maturity across all dimensions, there’ll be a need for continuous innovation and rapid response to change, and to challenges and opportunities as they arise. One of the benefits of moving along the maturity curve is that you can essentially incorporate next-generation skills and capabilities so that agility becomes an intrinsic part of the organization’s operating model.
If you’re curious about your own organization’s digital transformation maturity, we’re currently conducting an online survey called, “mastering your digital transformation” in conjunction with the British Computer Society (BCS) that you can take to assess your maturity level.
We invite you to take the survey and to share with others in your organization!
The survey should take no more than 5 to 10 minutes to complete. All responses are confidential and no individual responses with be revealed. In addition, all participants who opt-in will be provided with top-line survey results to benchmark against.