In 2012, Unisys started talking about a more people centric computing model where your people were the focus versus the emphasis being primarily on the technology and processes. Pre-internet your most critical assets were transactional applications and ERP on proprietary mainframes and servers, PCs and terminals that were in physically secured locations, with a limited number of end users. With the advent of the internet your applications expanded to web-enabled applications and e-commerce, with a large number of end users who now expect 24X7 availability. Your business processes increasingly became delivered via the Internet – thus deepening your global reliance on cyberspace.
Now we are in the Consumerization era and employees are demanding to use their device of choice, which in most instances is mobile, and they want applications that are available, reliable, scalable and secure while at the same time smart, real time, relevant and personal.
IT services must now evolve to support this more demanding IT environment. IT needs to stop thinking of themselves as IT and become a part of the business. They need to provide a seamless and uninterrupted client and employee experience that is created around Persona-based end-user support across multiple channels and devices. They need to improve service through increased use of application and end-user analytics. They also need to provision and integrate applications across multiple platforms –a hybrid IT environment and deliver these capabilities in a “as a Service” model.
People Computing is the enablement of the Unisys strategy. There is a science to end-user support, People Computing brings together people, processes and technology to make things easy for the end user. The science behind this is through developing personas that exist in your business, using data analytics to capture trends, monitor the end-user experience and create a service catalogue where the end user can access the tools and applications needed to do their job and give them the ability to self-fix and engage with remote support when necessary.
Unisys delivers a consistent end-user experience through our VantagePoint Services. We provide you and your employees an enterprise service portal that delivers employees self-services to fix a problem or order the right tools and applications when they need them. The enterprise service catalogue provides access to a single catalogue that delivers services from the end user to the cloud. And, there is a dashboard that provides real-time information on the service impact to the business.
By starting with a set of personas based on their business functions and processes, we can start to identify typical devices and business processes and get an understanding of their “IT attitude” – are they IT savvy or IT scared. Our persona services can now help give the end user what they want, when they want it and where they want it, delivered through our VantagePoint Services. Your end users can enjoy an optimized experience and your organization gains flexibility, speed and economy without compromising control, compliance or security. This is all supported by a broad range of services, including hosted cloud, storage, collaboration, virtual workspace, and more, governed by an advanced Unisys ITIL-based delivery framework that integrates and manages all services uniformly and effectively across the globe.
Our mission is to optimize the user experience through service management which is at the core of our data center strategy.
For additional information and insight on managing a multi sourced and hybrid IT environment watch the Applied Innovation Webinar on demand with Dan Huberty, CTO, Enterprise Services, Unisys and featured speaker, Amy DeMartine of Forrester Research.
You’re encouraged to comment on this blog or ask questions and get additional information on Unisys security and multifactor authentication strategies by emailing us at AIWebinars@unisys.com.