Dr. Tony Parsons
With over 25 years of client delivery experience with major global information technology organisations, Tony specialises in Digital Service Management (DSM), including Service Integration and Management (SIAM), and Service Intelligence Analytics, to address a critical market demand within the Next Generation digital services marketplace. Tony helps customers create the correct strategy and operational enablement of their next generation delivery model to support their major IT digital transformations.
Tony recently led the Unisys DSM team in winning a major new SIAM and ServiceNow global client, and was awarded the Unisys’ Celebrate Executive Award.
Tony has completed an Executive MBA with Distinction at the University of Technology, Sydney and holds a PhD in Service Management (Event Management) at the University of Technology, Sydney. He also holds a Masters in Computer Science from UTS, as well as an Honours degree in Computer Science from Coventry University (UK). He has contributed to over a dozen technical publications and holds two US patents in this field. Tony is a Chartered Engineer (CEng), a Chartered IT Professional (CITP), a Certified Professional (CP), and is a Senior Member of the Australian Computer Society and a Member of the British Computer Society. Tony is a Lean Six Sigma qualified green belt as well as a qualified ITIL and ISO 20000 practitioner.