Why would a CIO and an IT organization need an integrated services portfolio? And what does this kind of service integration have to do with ClearPath? Unisys just released an integrated portfolio of ClearPath Services – what does this mean, and why?
First we have to define what we mean by a service. ITIL (the IT Infrastructure Library, a de-facto worldwide standard for good practices in IT Service Management) defines a service as
Service: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
One of the outcomes you may want to achieve is accelerating your ROI (Return on Investment). One way to do this is to reduce costs. This can be done through rapid applications development capabilities, better data center automation, and by making best use of tools you’ve already licensed.
Another way is to take advantage of an integrated stack of software and infrastructure, with is pre-tested to work seamlessly together with the minimum of hiccups (let’s call those hiccups service incidents).
A third way is to leverage IT assets you already have – your mission critical applications code and systems – and maximize their use, as well as maximize their integration with your broader IT estate. This can often minimize your TCO (Total Cost of Ownership).
Many of us have studied SOA – Service Oriented Architecture. SOA helps you reuse your IT code assets efficiently and effectively, through use of the SOA architectural style, often implemented as Web Services and managed by an Enterprise Service Bus (ESB). To use SOA, the development environments and integration tools you use should play well in a Service Oriented Architecture.
I think you sense that Unisys has provided all of these “ways” – integration, automation, rapid applications development, SOA-focused tooling – in the integrated software and infrastructure stack we call ClearPath.
But there’s more to this story. What about risks? Wouldn’t you want to minimize these as well? Every time you experiment with new technologies and techniques, you take a risk. Sometimes these risks are justified and richly rewarded – look at Apple as an example. But sometimes these risks are simply just that – risks that will not reward you. Risks in loss of critical skills. Risks in doing something by yourself for the first time. Risks in betting the farm (transactions, availability, security, your customer relationships, regulatory compliance) on unknowns, or worse, on things you already know, like migrating to new environments – environments that were never designed for mission critical computing and so will not meet your security requirements.
There are also risks in simply not understanding what you can take advantage of that you already own. I’ve spoken about this before. There’s a way to minimize these risks.
Simply put, mission critical computing needs simply can’t be met by a hodge-podge of technologies that are integrated in an ad-hoc fashion, utilizing a disjoint set of services. What’s needed is an integrated technology stack combined with an integrated services approach that delivers true expertise.
Our integrated services approach is meant to address ways that you can minimize cost and risk. We do this by providing a holistic, integrated portfolio of ClearPath Services that include:
Soup to nuts, these services help deliver the outcomes you require, while minimizing (and in some cases taking ownership) of the costs and risks for delivering mission critical computing.
Please visit the ClearPath Services page on Unisys.com to learn more.