Dr. Xin Xu – Award-winning Expert and Leader in AI, ML, Data-driven Decisioning – explores the growth in AI, ML and AR during a crisis pandemic – from healthcare research to call centres and IT help desks.
Manufacturing has seen a lot of ups and downs over the years and will be impacted by factors beyond its control. Those that work now to address the factors within their control are positioned for better performance in good times and bad.
By definition, Digital Workers are likely nowhere near a support center when things go wrong with their shiny new Digital Workplace. This means that we need to provide a variety of support channel and let the employee choose which makes the most sense based on where they are, when they are, and what device they are using at the time. We also need to make it easy for the employee to switch between channels without having to answer the same mind-numbing questions over and over again.
When you think about the “Digital Worker” in these terms, it is pretty easy to see what needs to be part of the “Digital Workplace”: cloud, mobile, analytics, AI, collaboration, etc. You might say this is the easy part. What is more difficult is making sure that each aspect of the digital workplace contributes in some way to the business.
In less than a year, Microsoft Windows 7 support ends—are you ready? Many organizations have already started or are well along the migration path to Windows 10. However, according to NetMarketShare research, Windows 10 has only recently surpassed Windows 7 in adoption. What’s taking organizations so long to make the shift? This migration is different from previous upgrades.
One of the controversial conversations in the digital workspace right now is BYOD. Some companies are just looking at mobile phones, others are considering all devices, but the conversation is all around technology. We often focus on the technology, but let's take a look at it from the employee perspective. What is the real-world impact of BYOD organisational culture?One of the controversial conversations in the digital workspace right now is BYOD. Some companies are just looking at mobile phones, others are considering all devices, but the conversation is all around technology. We often focus on the technology, but let's take a look at it from the employee perspective. What is the real-world impact of BYOD organisational culture?
End users have grown accustomed to the freedom and productivity that technology provides. They’ve also grown frustrated with the inability of their organizations to provide service desk support that keeps pace with their work.
Unisys InteliServe™ is a single-point-of-engagement support service powered by automation, enhanced by advanced analytics, secured by biometric authentication and delivered by expert Unisys virtual and live agents. InteliServe delivers a user-centric experience that aligns with your digital workplace.