Why is Natural Language Processing so difficult to get right? Are there any shortcuts? And what are the tradeoffs between supervised and unsupervised learning? Yes, this episode of the podcast is a bit more technical than some of the earlier episodes. Enjoy!
Natural Language Processing (NLP) promises to provide a friendly, alternative way for humans to interact with IT and business systems. This episode explores the three ways that NLP improves a person's experience when getting help from the Service Desk and takes a look at the technology required to provide a true conversational interface.
IoT promises to make new services possible, to automate more aspects of business, and to improve worker and factory efficiency. What lessons can Information Technology (IT) gain from Operational Technology (OT) in securely deploying and managing an Internet of Things (IoT) project?
Working from home for the first time can be a scary experience. How do I get connected? Where do I get help? In my first video podcast, Kevin Turner shows us how Artificial Intelligence can help serve as a trusted advisor to make working from home more enjoyable and productive.
Enterprises in every part of the world are figuring out the technology required to enable employees to work from home. But have we overlooked the human side of working from home? In part 3 of this series on remote work, Mat Newfield shares with Weston Morris five human factors that are important to consider when enabling a work from home program. In focusing our energy in getting our technology secure, have we overlooked the need to help the human to be secure?
When the COVID-19 pandemic hit, 15% of Unisys employees were working from home. Within a week, 95% were able to work from home. In the months leading up to the pandemic, the CIO of Unisys, Upinder Phanda, made several changes to the digital workplace, cloud, and security services that made this massive work from home mobilization possible.
What is the Cloud Contact Center and how can it help eliminate one of the most annoying aspects of the service desk - having to repeat answers to the same questions as you transfer between channels or people during your support experience.