Social software has transcended organizational silos to achieve culture transformation and compensation structure realignment. The outlined use cases indicate that social business has the potential to achieve much larger objectives for organizations.
With its capabilities, Enterprise Social Network brings in a totally new approach to collaboration. However, employees need to see the immediate value in adopting the social platform to show incremental benefit over their existing Intranet and their overall collaboration initiative.
Learn approaches for your organization to arrive at a truly holistic picture of ROI that is both quantitative and qualitative, and which measures employee adoption and interaction over time; thus addressing the social ROI conundrum.
PayPal, the e-commerce giant, has been driving product portfolio development closely aligned with evolving needs of customers and gaining big ROIs. What insights and knowledge can banks derive from the company’s steady pace of growth to redefine their approach to truly differentiate themselves?