If multi-channel banking introduced customers to different choices or touch points for everyday banking needs – mobile app, ATM, branch, social banking and website – Omni-channel banking is all about the convergence of traditional brick-and-mortar branches and digital channels to create a unified customer experience.
What is one major industry initiative that will impact mobile payments, easy-to-use banking applications, and money transfer that is set to reshape the future of the mobile banking industry? The answer is faster payments.
The financial industry, more than any other industry, is facing a wave of challenges. There are constant regulatory requirements that organizations must adhere to, such as BASEL III, SOX, and Dodd-Frank. Unisys recently released the results of its Security Index, which is an annual global survey which measures how concerned consumers are about different aspects of security in the industry.