Posts By Author: Darko Todorovic

About the Author

Darko Todorovic serves as the Director of Global Travel and Transportation Solutions, AirCore®. In this capacity, he is involved in extensive client advisory activities, creation of new industry solutions and execution of the company’s strategic vision for travel and transportation business.

Travel and Transportation

Fostering Employee Experience Can Spark Innovation for Airlines

October 3rd, 2019

One of the biggest concerns for airlines hoping to gain a competitive advantage is how to create a distinctive passenger experience. Ambitious airlines analyze every scrap of data they can unearth about their customers to create remarkable, personalized experiences at every customer touch point. Yet one of biggest, and often neglected, contributors to passenger experience is employee experience.

Continue reading...