Posts tagged for “Social computing”
Communication change and the value that can be gained from Social Collaboration in business.
Posted by: Linda Welch on February 19th, 2014
Improvement to customer service becomes incremental at best. So where does customer service go from here? The next wave of major improvement lies in integrating social functionality through the entire customer support model.
Posted by: John Knab on January 14th, 2014
Opening or renovating an airport is more than construction upgrades – it is a balancing act of physical and technological requirements to synchronize operations and improve the passenger experience.
Posted by: Eric Deinoff on April 11th, 2013
Enterprise Social Computing has the potential to go from being a platform on which employees can connect and share content to a platform for decision support, task management and execution.
Posted by: Burak Bilir on September 26th, 2012
Company-sponsored, strategic communities make social collaboration most successful and valuable to the business enterprise.
Posted by: Gloria Burke on March 13th, 2012
Implementation and integration of socially enabled applications into the fabric of an enterprise is increasingly the rule rather than an exception.
Posted by: Eddie Wakelam on February 28th, 2012
Deriving value from social media is not just about implementing Web 2.0 technology. It is transforming corporate culture by the effective adoption and exploitation of new social tools and processes.
Posted by: Gloria Burke on January 26th, 2012
The key theme for 2012 will be one of customer-facing business innovation and organizations will continue to embed six disruptive IT trends into their mission-critical business applications and processes, having cleared some of the earlier technical hurdles.
Posted by: Nick Evans on January 17th, 2012
Organizations will increasingly make social networks part of their enterprise application fabric in 2012 in areas such as CRM and case management, and make greater use of advanced social networking technologies for enhanced employee collaboration.
Posted by: Burak Bilir on January 17th, 2012
Social platforms in the enterprise are enabling information demand to meet the supply in an organic, natural and efficient way, without much oversight, governance or control.
Posted by: Burak Bilir on December 14th, 2011