Posts tagged for “Social computing”

Connecting People to People with Social Collaboration
Social Business

Communication change and the value that can be gained from Social Collaboration in business.

Posted by: on February 19th, 2014

Socially Enabling Customer Service and Support
Social Business

Improvement to customer service becomes incremental at best. So where does customer service go from here? The next wave of major improvement lies in integrating social functionality through the entire customer support model.

Posted by: on January 14th, 2014

The Integrated Airport Center Fuels Next Wave of Airport Growth

Opening or renovating an airport is more than construction upgrades – it is a balancing act of physical and technological requirements to synchronize operations and improve the passenger experience.

Posted by: on April 11th, 2013

Enterprise Social Computing: Moving Up the Value Chain
Social Business

Enterprise Social Computing has the potential to go from being a platform on which employees can connect and share content to a platform for decision support, task management and execution.

Posted by: on September 26th, 2012

Communities: The Hub of Social Collaboration
Social Business

Company-sponsored, strategic communities make social collaboration most successful and valuable to the business enterprise.

Posted by: on March 13th, 2012

Exploiting Social Computing is Integral to Enterprise Modernization
Social Business

Implementation and integration of socially enabled applications into the fabric of an enterprise is increasingly the rule rather than an exception.

Posted by: on February 28th, 2012

Exploiting Social Collaboration: It’s About Culture Change
Social Business

Deriving value from social media is not just about implementing Web 2.0 technology. It is transforming corporate culture by the effective adoption and exploitation of new social tools and processes.

Posted by: on January 26th, 2012

2012 IT Predictions: Disruptive IT Trends Move Into the Fabric of Mission-Critical Systems
Disruptive IT Trends

The key theme for 2012 will be one of customer-facing business innovation and organizations will continue to embed six disruptive IT trends into their mission-critical business applications and processes, having cleared some of the earlier technical hurdles.

Posted by: on January 17th, 2012

2012 IT Prediction: Social Computing Application Integration Drives Heightened Productivity, Connection, and Insights
Social Business

Organizations will increasingly make social networks part of their enterprise application fabric in 2012 in areas such as CRM and case management, and make greater use of advanced social networking technologies for enhanced employee collaboration.

Posted by: on January 17th, 2012

Social Collaboration Brings Crucial Value to the Enterprise
Social Business

Social platforms in the enterprise are enabling information demand to meet the supply in an organic, natural and efficient way, without much oversight, governance or control.

Posted by: on December 14th, 2011

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