In part two of our series on “Being Digital Ready”, we take a look at the traditional service management disciplines of Incident and Problem Management and how you can take advantage of latest technologies and expertise to increase your ability to support, restore, and prevent interruptions to your service portfolio.
Posted by: VFTE Editor on January 27th, 2016
Listen as Unisys Service management experts discuss with ServiceNow on their platform and how to optimize for Service Desk operations.
Posted by: VFTE Editor on October 27th, 2015
ITSM Kaizen, which leverages a philosophy of continuous improvement, offers a five-step approach that lets you move forward with confidence as you enhance your service-management capability. This includes:
Posted by: VFTE Editor on May 14th, 2015