Posts tagged for “ServiceNow”

Incident and Problem Management to Support Digital IT Operations

In part two of our series on “Being Digital Ready”, we take a look at the traditional service management disciplines of Incident and Problem Management and how you can take advantage of latest technologies and expertise to increase your ability to support, restore, and prevent interruptions to your service portfolio.

Posted by: on January 27th, 2016

Service Desk Optimization for ServiceNow

Listen as Unisys Service management experts discuss with ServiceNow on their platform and how to optimize for Service Desk operations.

Posted by: on October 27th, 2015

Using ITSM Kaizen to Improve Service Delivery

ITSM Kaizen, which leverages a philosophy of continuous improvement, offers a five-step approach that lets you move forward with confidence as you enhance your service-management capability. This includes:

Posted by: on May 14th, 2015

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