Posts tagged for “Service management”

ITSM

Evolving to the Service Oriented Enterprise

February 4th, 2015

Customer satisfaction is as important in a modern IT service delivery model as in a marketing department. Customer satisfaction or dissatisfaction is now tied to your performance as an IT department. Andrew Harsch challenges your mindset to be more "market" and service oriented.

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ITSM

Using Best Practices to Drive Change

January 27th, 2015

How can simply creating a best practices framework lead to productivity in an IT enterprise? And what obstacles commonly stand in the way when moving from a reactive to proactive culture? This post addresses how to drive a cultural change within IT to drive process change.

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