Posts tagged for “Service management”

6 Things You Can Do Better in Pursuit of Modernizing IT
ITSM

Andrew Harsch focuses on six key areas where IT organizations can work to improve, adjust and transform themselves into a new, more modern and market focused organization.

Posted by: on February 18th, 2015


7 Things IT Can Learn From Marketing
ITSM

Andrew Harsch reflects on IT from a marketing perspective to learn from and adapt marketing best practices and tricks as IT becomes more market and service oriented.

Posted by: on February 11th, 2015


Realigning Your Team, Thinking and Focus
ITSM

Andrew Harsch explains the changing role of the CIO and the IT organization, including stumbling blocks and cautions for those organizations that don't change -- as cloud adoption increases within the enterprise.

Posted by: on February 6th, 2015


Evolving to the Service Oriented Enterprise
ITSM

Customer satisfaction is as important in a modern IT service delivery model as in a marketing department. Customer satisfaction or dissatisfaction is now tied to your performance as an IT department. Andrew Harsch challenges your mindset to be more "market" and service oriented.

Posted by: on February 4th, 2015


Using Best Practices to Drive Change
ITSM

How can simply creating a best practices framework lead to productivity in an IT enterprise? And what obstacles commonly stand in the way when moving from a reactive to proactive culture? This post addresses how to drive a cultural change within IT to drive process change.

Posted by: on January 27th, 2015


Creating a More Service-Aware Organization
ITSM

Unisys CTO Dan Huberty provides a deeper dive into the area of delivering services in part two of a two-part interview.

Posted by: on January 22nd, 2015


Improving Service Performance with Dan Huberty, Unisys CTO
ITSM

Unisys CTO Dan Huberty discusses how to improve system performance in part one of a two-part interview.

Posted by: on January 20th, 2015


6 Ways to Increase Performance and Productivity Now
ITSM

The largest asset to any organization is also its largest expense, people. And within IT organizations, it is no exception. So since people, and not technology, complete the projects, isn’t it logical to continuously look for ways to standardize and improve how your staff works?

Posted by: on January 19th, 2015


The 5 Commandments of BYOD
ITSM

BYOD, like any technology trend, comes with its own set of positives and negatives. The trick is to exploit the positives and neutralize the negatives.

Posted by: on December 4th, 2014


Mixing IT and Business at CIO Synergy Los Angeles
ITSM

At CIOSynergy LA on December 4th Unisys will meet with other like minded IT leaders who are looking to break from the past and develop a Digital Services roadmap for the future.

Posted by: on December 2nd, 2014


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