Andrew Harsch explains the changing role of the CIO and the IT organization, including stumbling blocks and cautions for those organizations that don't change -- as cloud adoption increases within the enterprise.
Customer satisfaction is as important in a modern IT service delivery model as in a marketing department. Customer satisfaction or dissatisfaction is now tied to your performance as an IT department. Andrew Harsch challenges your mindset to be more "market" and service oriented.
How can simply creating a best practices framework lead to productivity in an IT enterprise? And what obstacles commonly stand in the way when moving from a reactive to proactive culture? This post addresses how to drive a cultural change within IT to drive process change.
The largest asset to any organization is also its largest expense, people. And within IT organizations, it is no exception. So since people, and not technology, complete the projects, isn’t it logical to continuously look for ways to standardize and improve how your staff works?