Posts tagged for “Service management”
In part two of our series on “Being Digital Ready”, we take a look at the traditional service management disciplines of Incident and Problem Management and how you can take advantage of latest technologies and expertise to increase your ability to support, restore, and prevent interruptions to your service portfolio.
Posted by: VFTE Editor on January 27th, 2016
What are the Digital Service Management Pillars of success that are foundational to a Digital Service Architecture?
Posted by: Andrew Harsch on January 20th, 2016
As organizations continue to move to being digital, we stop and ask if the key requirements for services to being digital are in place and if the organizations are ready.
Posted by: Andrew Harsch on December 18th, 2015
For a 24/7 global business, if “slow is the new downtime, how do you rapidly introduce new services, monitor the performance of the services, the underlying systems and make adjustments to improve performance, while also, without disrupting the user experience?
Posted by: VFTE Editor on December 8th, 2015
What are the opportunities and challenges for the IT service management team in a world where more applications are moving into the cloud, offered as subscription services, from a multitude of vendors? Can you keep control and visibility?
Posted by: Ian Krieger on September 15th, 2015
In the digital age, IT has come out into the front line of the organization and is a critical enabler of day-to-day business operations. This has a definite impact on the service desk and IT operations. Learn how Unisys and BMC partner to modernize service management
Posted by: Andrew Harsch on September 9th, 2015
Your organization has embraced mobility. But does that guarantee the many returns that the whole world seems to be harping about?
Posted by: VFTE Editor on July 31st, 2015
Organizations have become global, 24/7 operations. Time zones are merging, Teams are seldom based in the same location. Employees spend more time away from their offices. This post discusses how to overcome such challenges to achieve the potential of mobility.
Posted by: VFTE Editor on February 27th, 2015
The service-oriented enterprise is undergoing a revolutionary evolution, shifting from providing technologies through limited setup channels to an environment pairing the end-user with services tailored for their work habits.
Posted by: Andrew Harsch on February 24th, 2015
We've heard about the need for IT to solve issues before they become incidents. Read about Unisys concept to Service Management with our Applied Service Management approach.
Posted by: Andrew Harsch on February 19th, 2015