Posts tagged for “Service desk”

Workspace

Introducing Unisys InteliServe™

May 8th, 2018

Unisys InteliServe™ is a single-point-of-engagement support service powered by automation, enhanced by advanced analytics, secured by biometric authentication and delivered by expert Unisys virtual and live agents. InteliServe delivers a user-centric experience that aligns with your digital workplace.

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ITSM

The Realities of Implementing a Cognitive Service Desk (Part 2)

March 8th, 2017

In part 1 of this blog series, we introduced the growing interest in deploying artificial intelligence into Service Desk operations and the segmentation of service incidents that would be most benefit from automated resolution. In part 2, we address the foundational IT, People and Process elements for successful implementation and adoption AI-enabled response and resolution at the Service Desk.

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ITSM

The Realities of Implementing a Cognitive Service Desk (Part 1)

February 23rd, 2017

It is not difficult to see the appeal of introducing Artificial Intelligence into a Service Desk operation, as most organizations will be attracted to the benefits of significantly reducing costs, creating a consistent end-user experience and resolving issues more quickly and effectively. However, as with any hype cycle, there is a lot of future-state selling happening in the market so this 2 part blog series aims to balance the excitement against the reality when it comes to implementing a cognitive Service Desk solution.

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