Banking on a positive customer experience: the blog is focusing one of the top findings from BankingInsights 2019 which target APAC market only- customer experience. it talks about banking services today's challenge and future services enabled by new open banking framework and APIs.
Changes in the financial services industry are coming fast and furious. Open banking, blockchain, omnichannel banking, the digital workplace, and artificial intelligence are just a few of the recent aspects of digital transformation that financial institutions are working hard to incorporate into their daily operations. What else is coming down the pike can only be guessed at.