Posts tagged for “ITAM”

Operating with Intelligence: The Power of Service Management Operational Data
ITSM

Utilize the operational data that exists within your ITSM and ITOM tools to provide greater insight before taking action.

Posted by: on October 1st, 2015


The Present and Future of Digital Service Management
ITSM

The market is evolving rapdily from a reactive IT ticket and service desk mode to one of digital business innovator. What are the key things you need to be thinking about to adjust your organization to stay competitive and to drive new innovation and services?

Posted by: on September 22nd, 2015


Choosing the Right “Technology Sherpa” for Your Service Management Journey
ITSM

Moving to a new service management platform can seem like an insurmountable task. Or once you have made the decision and the purchase, now what? Turning to a service provider partner may be your key to success.

Posted by: on June 12th, 2015


The 5 Commandments of BYOD
ITSM

BYOD, like any technology trend, comes with its own set of positives and negatives. The trick is to exploit the positives and neutralize the negatives.

Posted by: on December 4th, 2014


The Importance of Secure Mobility
ITSM

This podcast interview with Sowmya Murthy focuses on the importance of security to any mobility initiative.

Posted by: on December 2nd, 2014


Is Your IT Factory Operating at Peak Performance?
ITSM

If your IT factory is not operating and peak performance levels, chances are your customers are not getting the services and service levels they expect and not at the cost goals you need.

Posted by: on November 21st, 2014


Creating a Service Oriented Strategy
ITSM

Ashely Henderson discussing the importance of having a strong service strategy in place, understanding your customer needs, and the downsides to not engaging with your customer.

Posted by: on November 21st, 2014


Applied Innovation at Unisys
ITSM

Paul Gleeson talks about the Unisys Applied Innovation Program and explains how other elements of the Client Experience Management Model are helping Unisys deliver innovation and service excellence to clients.

Posted by: on November 7th, 2014


The Art and Science of Innovation
ITSM

Andrew Harsch, Director of Product and Portfolio Management at Unisys, discusses innovation and how Unisys assist clients in this area.

Posted by: on November 5th, 2014


Making IT Innovation the Epicenter of Your Growth Strategy
ITSM

CIOs are increasingly channelizing their efforts on placing “Customer Facing IT innovation” at the core of their growth strategy. At the at the IT Leadership Strategies CampIT Conference Unisys will present a session on “Enterprise Growth: How to Place Customer Facing IT innovation at the Center of Your Growth Strategy.”

Posted by: on November 4th, 2014


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