Posts tagged for “IT Service Management”
Digital Transformation is a strategic goal for many IT leaders. At Engage you will have a chance to discuss these challenges as well as how to better leverage your BMC investments, optimizing your service desk or transforming IT operations with solutions from Unisys.
Posted by: VFTE Editor on September 3rd, 2015
Listen to this podcast where we discuss both the potential and the steps to get started with Big Data Analytics with Dr. Rod Fonticiella, Chief Data Scientist at Unisys.
Posted by: Andrew Harsch on June 19th, 2015
Moving to a new service management platform can seem like an insurmountable task. Or once you have made the decision and the purchase, now what? Turning to a service provider partner may be your key to success.
Posted by: Andrew Harsch on June 12th, 2015
ITSM Kaizen, which leverages a philosophy of continuous improvement, offers a five-step approach that lets you move forward with confidence as you enhance your service-management capability. This includes:
Posted by: VFTE Editor on May 14th, 2015
The goal of service management is to achieve certain outcomes as opposed to showcasing features in new tools.Though tools are powerful the emphasis should be to focus first on people and the importance of data.
Posted by: Andrew Harsch on May 4th, 2015
Unisys Big Data Analytics service offerings can expand both the power of ITSM as well as create an internal "data as a service" capabilities for clients.
Posted by: Andrew Harsch on April 16th, 2015
Innovation, developing and supporting new services, reducing outages. Today’s service management professionals face these challenges and the requirements they bring every day. And with great responsibility comes the need for great power. The Power of ITSM.
Posted by: VFTE Editor on March 4th, 2015
The service-oriented enterprise is undergoing a revolutionary evolution, shifting from providing technologies through limited setup channels to an environment pairing the end-user with services tailored for their work habits.
Posted by: Andrew Harsch on February 24th, 2015
Andrew Harsch explains the changing role of the CIO and the IT organization, including stumbling blocks and cautions for those organizations that don't change -- as cloud adoption increases within the enterprise.
Posted by: VFTE Editor on February 6th, 2015
Social technologies are integral to modern workspaces and your IT department will be well-served by harnessing the capabilities they bring. So how exactly can ‘social’ add value to your ITSM processes? How can you better meet the expectations of your users by leveraging social technologies?
Posted by: VFTE Editor on December 31st, 2014