Posts tagged for “IT Service Management”

Accelerate the Digital Business Transformation @ BMC Engage
ITSM

Digital Transformation is a strategic goal for many IT leaders. At Engage you will have a chance to discuss these challenges as well as how to better leverage your BMC investments, optimizing your service desk or transforming IT operations with solutions from Unisys.

Posted by: on September 3rd, 2015


Unleashing the Power of Big Data Analytics
ITSM

Listen to this podcast where we discuss both the potential and the steps to get started with Big Data Analytics with Dr. Rod Fonticiella, Chief Data Scientist at Unisys.

Posted by: on June 19th, 2015


Choosing the Right “Technology Sherpa” for Your Service Management Journey
ITSM

Moving to a new service management platform can seem like an insurmountable task. Or once you have made the decision and the purchase, now what? Turning to a service provider partner may be your key to success.

Posted by: on June 12th, 2015


Using ITSM Kaizen to Improve Service Delivery
ITSM

ITSM Kaizen, which leverages a philosophy of continuous improvement, offers a five-step approach that lets you move forward with confidence as you enhance your service-management capability. This includes:

Posted by: on May 14th, 2015


A 5-Step Plan to Do ITSM Right
ITSM

The goal of service management is to achieve certain outcomes as opposed to showcasing features in new tools.Though tools are powerful the emphasis should be to focus first on people and the importance of data.

Posted by: on May 4th, 2015


The Power of Information; Big Data Analytics for ITSM
ITSM

Unisys Big Data Analytics service offerings can expand both the power of ITSM as well as create an internal "data as a service" capabilities for clients.

Posted by: on April 16th, 2015


The Power of Information, Technology, Service, and Management
ITSM

Innovation, developing and supporting new services, reducing outages. Today’s service management professionals face these challenges and the requirements they bring every day. And with great responsibility comes the need for great power. The Power of ITSM.

Posted by: on March 4th, 2015


Orchestrating the Future of Service Delivery and Fulfillment
ITSM

The service-oriented enterprise is undergoing a revolutionary evolution, shifting from providing technologies through limited setup channels to an environment pairing the end-user with services tailored for their work habits.

Posted by: on February 24th, 2015


Realigning Your Team, Thinking and Focus
ITSM

Andrew Harsch explains the changing role of the CIO and the IT organization, including stumbling blocks and cautions for those organizations that don't change -- as cloud adoption increases within the enterprise.

Posted by: on February 6th, 2015


If You Can’t Beat Them Join them – Being Social with ITSM
ITSM

Social technologies are integral to modern workspaces and your IT department will be well-served by harnessing the capabilities they bring. So how exactly can ‘social’ add value to your ITSM processes? How can you better meet the expectations of your users by leveraging social technologies?

Posted by: on December 31st, 2014


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