Posts tagged for “IT Service Management”

Insights from the Expert: Making Service Management a Best Practice
ITSM

Simply installing a new ITSM tool does not suddenly mature an organization or the processes they use. Achieving excellence in service management takes time, experience and learnings from others.

Posted by: on November 18th, 2015


Service Desk Tunnel Vision: Escaping the Numbers and Enabling the People
ITSM

Toby Moore, Industry Journalist, Commenter and Speaker, and Richard Josey, ITSM Solution Architect, Service Management discuss the effects of tunnel vision on the behavior of individuals and groups and how it affects the service desk.

Posted by: on November 10th, 2015


How Can Service Management Professionals Stay Tuned to the Market?
ITSM

While the underlying technology never changes, the tools change every year. People talk about new and different things every year and unless service management professionals keep themselves up to date, they will lose their edge.

Posted by: on November 4th, 2015


Service Desk Optimization for ServiceNow
ITSM

Listen as Unisys Service management experts discuss with ServiceNow on their platform and how to optimize for Service Desk operations.

Posted by: on October 27th, 2015


The Move to Digital Service Management
ITSM

There is a lot of buzz in the market about digital business and the move to digital service management. So, what exactly is embracing digital service management all about?

Posted by: on October 23rd, 2015


Bridging the Divide between IT and the Business
ITSM

IT needs to change from a project and task driven culture and sense of accomplishment to one of being a strategic enabler to the business.

Posted by: on October 12th, 2015


Metrics that Matter: Perfecting the Balance of People, Systems and Services
ITSM

Adjusting your organization to one based upon insight and not instinct is essential in the new 24/7 world of digital business.

Posted by: on October 7th, 2015


Operating with Intelligence: The Power of Service Management Operational Data
ITSM

Utilize the operational data that exists within your ITSM and ITOM tools to provide greater insight before taking action.

Posted by: on October 1st, 2015


The Present and Future of Digital Service Management
ITSM

The market is evolving rapdily from a reactive IT ticket and service desk mode to one of digital business innovator. What are the key things you need to be thinking about to adjust your organization to stay competitive and to drive new innovation and services?

Posted by: on September 22nd, 2015


Service Management in an As-a-Service World
ITSM

What are the opportunities and challenges for the IT service management team in a world where more applications are moving into the cloud, offered as subscription services, from a multitude of vendors? Can you keep control and visibility?

Posted by: on September 15th, 2015


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