Posts tagged for “IT Service Management”

Insights from the Expert: Making Service Management a Best Practice

Simply installing a new ITSM tool does not suddenly mature an organization or the processes they use. Achieving excellence in service management takes time, experience and learnings from others.

Posted by: on November 18th, 2015

Service Desk Tunnel Vision: Escaping the Numbers and Enabling the People

Toby Moore, Industry Journalist, Commenter and Speaker, and Richard Josey, ITSM Solution Architect, Service Management discuss the effects of tunnel vision on the behavior of individuals and groups and how it affects the service desk.

Posted by: on November 10th, 2015

How Can Service Management Professionals Stay Tuned to the Market?

While the underlying technology never changes, the tools change every year. People talk about new and different things every year and unless service management professionals keep themselves up to date, they will lose their edge.

Posted by: on November 4th, 2015

Service Desk Optimization for ServiceNow

Listen as Unisys Service management experts discuss with ServiceNow on their platform and how to optimize for Service Desk operations.

Posted by: on October 27th, 2015

The Move to Digital Service Management

There is a lot of buzz in the market about digital business and the move to digital service management. So, what exactly is embracing digital service management all about?

Posted by: on October 23rd, 2015

Bridging the Divide between IT and the Business

IT needs to change from a project and task driven culture and sense of accomplishment to one of being a strategic enabler to the business.

Posted by: on October 12th, 2015

Metrics that Matter: Perfecting the Balance of People, Systems and Services

Adjusting your organization to one based upon insight and not instinct is essential in the new 24/7 world of digital business.

Posted by: on October 7th, 2015

Operating with Intelligence: The Power of Service Management Operational Data

Utilize the operational data that exists within your ITSM and ITOM tools to provide greater insight before taking action.

Posted by: on October 1st, 2015

The Present and Future of Digital Service Management

The market is evolving rapdily from a reactive IT ticket and service desk mode to one of digital business innovator. What are the key things you need to be thinking about to adjust your organization to stay competitive and to drive new innovation and services?

Posted by: on September 22nd, 2015

Service Management in an As-a-Service World

What are the opportunities and challenges for the IT service management team in a world where more applications are moving into the cloud, offered as subscription services, from a multitude of vendors? Can you keep control and visibility?

Posted by: on September 15th, 2015

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