Posts tagged for “end user”

Workspace

The Digital Workplace – You’ve got One. Now Fix it.

July 11th, 2019

By definition, Digital Workers are likely nowhere near a support center when things go wrong with their shiny new Digital Workplace. This means that we need to provide a variety of support channel and let the employee choose which makes the most sense based on where they are, when they are, and what device they are using at the time. We also need to make it easy for the employee to switch between channels without having to answer the same mind-numbing questions over and over again.

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Workspace

If You Build a Digital Workplace, Will They Come?

June 19th, 2019

When you think about the “Digital Worker” in these terms, it is pretty easy to see what needs to be part of the “Digital Workplace”: cloud, mobile, analytics, AI, collaboration, etc. You might say this is the easy part. What is more difficult is making sure that each aspect of the digital workplace contributes in some way to the business.

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Workspace

Preparing for What’s Next in the Digital Workplace

October 8th, 2018

Technology adoption is now frequently driven by the end user instead of IT. When consumers buy technology for their homes or for personal use, they soon expect to be able to use similar technology in the workplace—and IT needs to be ready. We saw this trend start with the iPhone, and we’ll see it continue as new technologies and devices emerge.

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APAC Voices

BYOD – More Than Just Technology

June 28th, 2018

One of the controversial conversations in the digital workspace right now is BYOD. Some companies are just looking at mobile phones, others are considering all devices, but the conversation is all around technology. We often focus on the technology, but let's take a look at it from the employee perspective. What is the real-world impact of BYOD organisational culture?

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