By definition, Digital Workers are likely nowhere near a support center when things go wrong with their shiny new Digital Workplace. This means that we need to provide a variety of support channel and let the employee choose which makes the most sense based on where they are, when they are, and what device they are using at the time. We also need to make it easy for the employee to switch between channels without having to answer the same mind-numbing questions over and over again.
When you think about the “Digital Worker” in these terms, it is pretty easy to see what needs to be part of the “Digital Workplace”: cloud, mobile, analytics, AI, collaboration, etc. You might say this is the easy part. What is more difficult is making sure that each aspect of the digital workplace contributes in some way to the business.
From 20 October 2018, 500 competitors from 18 nations will take part in 11 medal sports as part of the Invictus Games Sydney 2018 for wounded, injured and ill service men and women, both active duty and veterans.
Technology adoption is now frequently driven by the end user instead of IT. When consumers buy technology for their homes or for personal use, they soon expect to be able to use similar technology in the workplace—and IT needs to be ready. We saw this trend start with the iPhone, and we’ll see it continue as new technologies and devices emerge.
Unisys is excited to announce the global and U.S. results of our first-ever study on the worldwide digital workplace – what we are calling “The New Digital Workplace Divide.” What we have found is a story of the haves and the have-nots relative to technology.
Although business has been operating in the digital workplace for some time, what is changing is how those tools and capabilities are made available to employees, or more accurately, how they are tailored to create the employee’s personal Digital Workspace.