Posts tagged for “customer experience”

APAC Voices

Banking on a Positive Customer Experience

June 28th, 2019

Banking on a positive customer experience: the blog is focusing one of the top findings from BankingInsights 2019 which target APAC market only- customer experience. it talks about banking services today's challenge and future services enabled by new open banking framework and APIs.

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European Voices

The Customer is Still Always Right

October 21st, 2016

Technological innovations have transformed people's expectations of the customer experience. With just a few taps on the Uber mobile app, consumers can have a taxi collect them from wherever they are, watch it on the app head towards them and pay without needing cash.

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European Voices

A Fraction Too Much Friction?

May 11th, 2016

‘Frictionless Banking’ is one of those industry terms that feels like it has already become a cliché. In reality, it has become a more important topic than ever. Over the last 36 months, the Financial Services industry appears to have reached a consensus on what the term actually means.

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