Posts tagged for “Automation”

ITSM

The Realities of Implementing a Cognitive Service Desk (Part 2)

March 8th, 2017

In part 1 of this blog series, we introduced the growing interest in deploying artificial intelligence into Service Desk operations and the segmentation of service incidents that would be most benefit from automated resolution. In part 2, we address the foundational IT, People and Process elements for successful implementation and adoption AI-enabled response and resolution at the Service Desk.

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ITSM

The Realities of Implementing a Cognitive Service Desk (Part 1)

February 23rd, 2017

It is not difficult to see the appeal of introducing Artificial Intelligence into a Service Desk operation, as most organizations will be attracted to the benefits of significantly reducing costs, creating a consistent end-user experience and resolving issues more quickly and effectively. However, as with any hype cycle, there is a lot of future-state selling happening in the market so this 2 part blog series aims to balance the excitement against the reality when it comes to implementing a cognitive Service Desk solution.

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Disruptive IT Trends

How to Really Move the Needle with Forward! 3.0

February 17th, 2015

Your organization looks to IT for more than keeping the lights on and applications running. Wanted is innovation to mobilize the workforce, web enable old applications and find the hidden insight from a big data implementation.Your resources are stretched to keep operations running. You are pressed to reduce cost out of the datacenter. What is IT to do?

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Disruptive IT Trends

IT Enlightenment

May 30th, 2012

IT departments today need to understand what’s different about IT automation and how they scale up cloud workloads. A perspective on how IT automation is a matter of educating business users and decision-makers about its benefits.

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Cloud Computing

IT Renaissance

November 21st, 2011

Users today expect Enterprise IT organizations to deliver the same instant access and perceived infinite resources that are available with public clouds. Why haven't they delivered?

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