The average cost to U.S. airlines due to irregular operations is more than 8 billion dollars, annually. Passenger Reaccommodation using automation is a solution to help airlines when irregular operations cause delays and cancellations.
Posted by: Suzanne Moreland on November 6th, 2017
What does it mean for an airline to “own” the passenger experience? It means immersing the passenger within a pre-flight, in-flight, and post-flight experience that truly reflects the aspirations of 21st-century travel. An airline that can grasp the attention of its customers across all stages of travel truly owns the passenger experience and can expand its sales influence, build trust, and set world-class service expectations over and above the competition.
Posted by: tonywhittaker on October 23rd, 2017
Replacing Airline Passenger Service (PSS) Systems comes with its set of challenges. Airline Passenger Service Systems have existed since 1960s, basically unchanged for five decades. Replacing PSS is a complex task and involves high costs. A solution is required which would allow a gradual, seamless, and complete transition to a modern PSS.
Posted by: Donna Sundstrom on October 10th, 2017