The Digital Workplace – You’ve got One. Now Fix it.

July 11th, 2019

By definition, Digital Workers are likely nowhere near a support center when things go wrong with their shiny new Digital Workplace. This means that we need to provide a variety of support channel and let the employee choose which makes the most sense based on where they are, when they are, and what device they are using at the time. We also need to make it easy for the employee to switch between channels without having to answer the same mind-numbing questions over and over again.

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Executive Conversations

Inseguridad digital

July 1st, 2019

De un tiempo para acá la seguridad de la información ha dejado de ser la prioridad de sólo los administradores de tecnología y se ha convertido en un asunto que se toca desde el consejo de administración de grandes compañías hasta las conversaciones durante las cenas.

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APAC Voices

Banking on a Positive Customer Experience

June 28th, 2019

Banking on a positive customer experience: the blog is focusing one of the top findings from BankingInsights 2019 which target APAC market only- customer experience. it talks about banking services today's challenge and future services enabled by new open banking framework and APIs.

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