Unisys and BMC Partner to Modernize Service Management

September 9th, 2015ITSM


In the digital age, IT has come out into the front line of the organization and is a critical enabler of day-to-day business operations. Users are keen to interact with digital technology in more ways than one. This has a definite impact on the service desk and IT operations, and poses many a challenge for organizations which are struggling to define and achieve that perfect end state. In this video, recorded at the SITS 2015, London, Andrew Harsch, Global Director, Unisys Service Management and John Hall, Lead Product Manager, BMC discuss the buzz around digital service management and how Unisys and BMC partner to modernize service management. To know more about Unisys solutions in this space, check out Platform Management Solutions from the Unisys portfolio with specific offerings that support BMC Remedy Service Management Suite.


Tags-   BMC Software CMDB IT Operations ITOM ITSM Service Desk optimization Service management


ABOUT THE AUTHOR

Andrew Harsch

Andrew Harsch is the Director of Portfolio Marketing at Unisys where he focuses on the disciplines of ITSM, ITOM and Service Desk.