The Move to Digital Service Management
There is a lot of buzz in the market about digital business and the move to digital service management. So, what exactly is embracing digital service management all about? What all does it entail and how do you actually go about transforming your service management function? These are some of the questions that Andrew Harsch, Global Director Edge Service Management tackles in this video recorded at SITS 2015. He also talks about the services that Unisys is offering in this space, to support the transformational journey for our clients. Watch Andrew share his insights on the whole gamut of activities around the movement to digital service management in this insightful conversation with Richard Josey, ITSM Solution Architect, Edge Service Management.