Service Desk Optimization for ServiceNow

October 27th, 2015ITSM


The service desk is a critical and indispensable component of IT service management. If managed well, the service desk can be a strong link between business and IT, empowering business users to be as productive as can be. Nevertheless, many organizations struggle with day-to-day operational challenges around the functioning of the service desk, which serve to dampen the pace of business growth.

There is a lot of buzz in the market about moving to digital service management, creating ‘everything as a service’ and how the IT organization must continue to evolve and modernize-not only to take advantage of the new trends and the opportunities, but to be able to support the new services and the modern users. While high-level guidance on service desk optimization is abundant in the market, how do you actually do it in the practical sense? This is exactly what experts from Unisys and ServiceNow discuss in this webinar titled “Service Desk Optimization for ServiceNow”.

Join Andrew Harsch, Global Director of Unisys Service Management, as he talks to Jim Federman, Enterprise Account Executive, ServiceNow and Greg Stevens, Service Delivery Executive, Unisys. While Jim gives an overview about the power and capabilities of the ServiceNow platform, Greg delves into some of the real things Unisys has done to optimize the ServiceNow platform for our clients and get the most out of it within the service desk operations.

Watch it for some ‘implementable’ guidance on service desk optimization.


Tags-   Digital Service Management IT Service Management ITSM Service desk ServiceNow