ITIL in a Digital World
Author(s): VFTE Editor, Posted on December 6th, 2016
With the transformation to digital business and the emergence of digital service management, IT operations leaders are not only scrambling to modernize their IT operations management support structure and platforms, but are also having to rethink their organizations and processes. This is bringing back into focus ITIL as a core discipline and it can be applied to the future of digital service support.
Joining us today on the Views from the Edge Podcast is Simon Rogers, Service Management Practice lead for EMEA with Unisys, with whom we will discuss this new service support structure and how IT leaders can learn from the past as they plan for the future.