Insights from the Expert: Making Service Management a Best Practice
Author(s): VFTE Editor, Posted on November 18th, 2015
Simply installing a new ITSM tool does not suddenly mature an organization or the processes they use. Achieving excellence in service management takes time, experience and learnings from others. Join Unisys and one of our Service Management Leaders, Royce Millet, of the Unisys Service Management Center of Excellence as we discuss this topic and dig into the Applied Service Management areas of Major Incident, Problem, Change and Request Management.
Watch and listen to Royce Millet in this webinar, in which elaborates the tips, tricks and best practices that he has cultivated and have been developed as part of the Unisys world class service management operation.