How Can Service Management Professionals Stay Tuned to the Market?
While the underlying technology never changes, the tools change every year. People talk about new and different things every year and unless service management professionals keep themselves up to date, they will lose their edge. Certifications? Networking? Social Media? Which of these can really contribute to the development of a service management professional. Daniel Breston, ITSM and Lean IT Consultant believes it’s a combination of all of these and much more which makes a service management professional truly rounded.
Blogs, LinkedIn, Facebook, ITSM Groups and networks, events such as SITs are some of the sources Daniel recommends in this video recorded at SITS 2015, London. Listen to him as he talks about various avenues that service management professionals must explore in order to build their knowledge and skills.